Shipping policy

SHIPPING POLICY

Thank you for shopping with Nuvoria. Each order is carefully prepared and packaged to ensure your candles arrive safely.

PROCESSING TIME
Orders are typically processed within 2–4 business days. Processing times may be longer during holidays, product launches, or periods of high order volume.

SHIPPING & DELIVERY
Shipping rates and available delivery options are calculated and displayed at checkout. Estimated delivery times begin after your order has been processed and transferred to the shipping carrier.

Delivery dates are estimates and are not guaranteed. Nuvoria is not responsible for delays caused by shipping carriers, weather conditions, incorrect or incomplete addresses, or other circumstances outside our control.

ORDER TRACKING
When tracking is available, you will receive tracking information after your order has shipped. Please allow time for the carrier to update the tracking information.

DAMAGED ORDERS
We take great care in packaging our products. If your order arrives damaged, please contact us at sales@nuvoriacandles.com within 48 hours of delivery and include your order number and clear photos of the damaged product and packaging. We will review the issue and work with you toward an appropriate resolution.

INCORRECT SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your address, please contact us as soon as possible. Once an order has shipped, we cannot guarantee that the address can be changed.

Shipping policy

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